Skip to main content

Volunteer Employees

Read today from 7 Habits of Highly Effective People.
You can buy a person's hand, but you can't buy his heart. His heart is where his enthusiasm, his loyalty is. You can buy his back, but you can't buy his brain. That's where his creativity is, his ingenuity, his resourcefulness.
PC [Production Capacity] work is treating employees as volunteers just as you treat customers as volunteers, because that's what they are. They volunteer the best part--their hearts and minds.  
The people I admire most in my working experience have been the ones who were excited about the work that they were doing. They treated their employment as more than just drudgery to be finished with each day, but as a challenge to be grappled with and enjoyed. In this quote, Covey seems to be getting at the right way to treat people so that they can flourish in that sort of work environment.

Comments

Popular posts from this blog

Beyond Scrum?

[Adapted from a post to our internal Slack team.]

My manager has been working to get an agile consultancy into our university's central IT department to help us progress in our journey toward being more agile. I hope that the training and coaching we receive will focus more on the root principles of value in agile processes rather than on a single process like Scrum.

Are there any root agile principles that you think we need to be better at embracing? Here are some that come to mind for me.
Develop functionality vertically instead of horizontally. You don't create the database layer all the way, and then the web services layer all the way, and finally--after 9 months--start to create the web user interface. Instead, you find a way to introduce a complete feature that touches all those technology layers so that you can get real feedback about the usage and value of the system or feature.Be willing to throw things away. If we're going to experiment, we have to be okay buildin…

Making People Feel Stupid: A Cardinal Sin in Design

People will go to great lengths and inconvenience to avoid appearing or feeling stupid. A great example of when design makes a user feel stupid comes from Alan Coopers 1999 book The Inmates are Running the Asylum on page 24. Cooper is talking about the keyless entry system on his car keys.
"The large button locks the car and simultaneously arms the alarm. Pressing the button a second time disarms the alarm and unlocks the car. There is also a second smaller button labeled 'Panic.' When you press it, the car emits a quiet warble for a few seconds. If you hold it down longer, the quiet warble is replaced by the full 100-decibel blasting of the car alarm, whooping, tweeting, yowling, and declaring to everyone within a half-mile that some dolt--me--has just done something execrably stupid. What's worse, after the alarm has been triggered, the little plastic device becomes functionally inert, and further pressing of either button does nothing. The only way to stop that hon…