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Showing posts from June, 2010

Broader Process Sharing - Service Request Fulfillment

While at a BMC UserWorld conference a few years ago, I wrote the following. It still applies and I wanted to put it down in a permanent spot where I could find it later.

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We're perfecting the Service Desk call center. What would it look like if we invited other campus support units to share our processes and tools, if not our Service Desk?

My recent experience moving into a new building has sharpened my focus on this issue. I'd like to share a taste of my experience by way of introduction and illustration of my implementation recommendation.

In my new office, I need to obtain keys, request door locks to be installed, deal with furniture alterations, move network and power outlets that were obstructed by furniture, request appropriate signage for our department, order new furniture, resolve electrical wiring problems involving and interface with the furniture, request building card swipe access, request thermostat adjustments, and request permanent placement of a proj…

Becoming a SharePoint Convert

SharePoint has always been in my peripheral vision, but never a tool that I actually used. We're in the middle of an investigation project to look at putting up an enterprise instance of it. I watched the Lynda.com intro training for SharePoint 2010 and I have to say that I'm quite impressed with how far SharePoint has come since my first introduction to it.

It is sporting the ribbon interface from the Office applications that I've come to like very much. The ability to keep calendars, task lists, and even documents synchronized with Outlook is awesome.

I wish it was a little more straightforward to save a document from Microsoft Word or Microsoft Excel in to your SharePoint work space for the first time. Right now, the interface feels a little broken to me. You click the button to browse for a SharePoint location to save, and word does absolutely nothing. You click the button again, and it still does nothing. It turns out that you have to click the SharePoint button, and…