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Strategy: Efficient or Innovative

We haven't had a refresh on our strategy direction in my office for a few years. It seems like we are frequently torn between being efficient and being innovative.


Lower costspeed to productionminimal failuresmaximum uptime Innovative Higher costlots of failuresfreedom to pursue non-"approved" activitiesshorter attention span I'm part of an IT shop with nearly 200 services that we offer to campus and internally. I love the feeling of being innovative, but I'm concerned that our current push is to be innovative at the expense of being efficient. The result is that we can't accomplish as much near-term good for the campus because our focus is on the longer term.
Recent posts

Making People Feel Stupid: A Cardinal Sin in Design

People will go to great lengths and inconvenience to avoid appearing or feeling stupid. A great example of when design makes a user feel stupid comes from Alan Coopers 1999 book The Inmates are Running the Asylum on page 24. Cooper is talking about the keyless entry system on his car keys.
"The large button locks the car and simultaneously arms the alarm. Pressing the button a second time disarms the alarm and unlocks the car. There is also a second smaller button labeled 'Panic.' When you press it, the car emits a quiet warble for a few seconds. If you hold it down longer, the quiet warble is replaced by the full 100-decibel blasting of the car alarm, whooping, tweeting, yowling, and declaring to everyone within a half-mile that some dolt--me--has just done something execrably stupid. What's worse, after the alarm has been triggered, the little plastic device becomes functionally inert, and further pressing of either button does nothing. The only way to stop that hon…

Hammers and Nails: Technology Push Design

"We need to refine our requirements first, before we look at tools." This is a common phrase that I hear. While I sympathize with the sentiment, I think it is frequently wasteful. I suspect that we'd get to the right requirements faster by looking at tools already available in a given problem space.

Pushing the concept further, is it foolish to find a cool technology and then look for ways that that technology can apply to current problem spaces? 
What if you don't even recognize you have a problem space? Without a constant search and openness, we'll miss many serendipitous opportunities.

Here is BYU professor Larry Howelldiscussing this issue.

I often enjoy doing something ... that is sometimes controversial. In this approach, rather than starting with a need, you start with a new technology and you search to identify a need that it can fulfill. This second more controversial approach is called "technology push design."   You can imagine the criticism…

The "True Cost" Phantom in Project Cost Tracking

I want to know if I should wear a coat when I go out the door on an unpredictable spring morning. The temperature from the weather app on my phone isn't going to match exactly the temperature just outside my front door, but it will be close enough to make the decision. If the question at hand is whether or not I should wear a coat, it would be a costly mistake to set up an elaborate system of thermometers around my property to try increase the precision of my measurement of the temperature. The added expense wouldn't yield any better decisions about whether to wear a coat, so why bother?

We are interested in tracking the relative costs of the various projects we undertake in our organization. We must admit up front that we will never be able to measure the precise cost of each of our projects. Consider the following things you could include in the "true cost" measurement of a project. Where will you draw the line?

An engineer reads an article on the bus that gives her…

Deceptive Per Captia Rankings for Brain Cancer

We're working on a project to produce a report on the ratings that students give to their professors at the end of the semester. There is a big concern by the math people on the committee that we will give some professors an unfair bad (or good) rap because of the variability in these rankings. They don't want to report the ratings as a mean (average). Instead, they want to plot an uncertainty range. 
I was reading a book this week (How Not to Be Wrong by Jordan Ellenberg) that provided a great example of the risk of ranking things when there is uncertainty. It can lead to erroneous conclusions. Here is a summary of his argument that appeared in an NPR interview. Perhaps this sort of example will be helpful for the committee to share when teaching the general faculty about the new instrument.
If you take a rare disease like brain cancer and you look at its rate of incidents in different states, there are very big differences. And so you might say, "Well, I should go wher…

The UX of Windows 8

Jensen Harris, the Director of Program Management for the Windows User Experience Team, gave a really compelling talk where he explained the work his team had done in crafting the UX for Windows 8. They knew they needed to shake things up and re-imagine some concepts that had become stale. They threw out the Start menu and built a cool new tiled interface.
He talked about how important it was to sweat the small stuff. For example, he talked about the herculean effort it was to eliminate a little blue flash in the boot sequence the first time you power on a device straight from the manufacturer. His point was that the seemingly small stuff REALLY matters when we're creating an experience for a user. A little bit of sand in my hamburger is going to spoil the whole experience. 
I had to compare my own experience as a user of Windows 8 with the description I was hearing from Harris. I thought it still had a lot of rough edges and it was an uncomfortable melding of two paradigms that m…