We haven't had a refresh on our strategy direction in my office for a few years. It seems like we are frequently torn between being efficient and being innovative. Efficient Lower cost speed to production minimal failures maximum uptime Innovative Higher cost lots of failures freedom to pursue non-"approved" activities shorter attention span I'm part of an IT shop with nearly 200 services that we offer to campus and internally. I love the feeling of being innovative, but I'm concerned that our current push is to be innovative at the expense of being efficient. The result is that we can't accomplish as much near-term good for the campus because our focus is on the longer term.